Shipping policy
How long it takes
Every piece is printed after you order it, so there are two stages, and the second only starts when the first ends.
| Stage | Time |
|---|---|
| Production | 5 to 8 business days |
| Delivery to the United States or Canada | 3 to 4 business days |
| Delivery to Australia or New Zealand | 5 to 20 business days |
We print in the United States and Canada, so orders to those two arrive quickest. An order to Australia or New Zealand may be made locally or may travel, which is why that range is wide — we would rather quote the slow end and beat it.
Business days are Monday to Friday, excluding public holidays. Orders placed at the weekend enter production on the next business day.
These are the times we expect, not a guarantee of a date. If an order is running noticeably late we write to you rather than waiting for you to ask.
Where we ship
The United States, Canada, Australia and New Zealand.
We would rather serve a small number of destinations properly than all of them badly, so the list is deliberately short. It will grow.
What it costs
Nothing. Delivery is free to all four destinations, with no minimum order.
The price on a product page is the price you pay. Nothing is added after the checkout total, except any duty or import tax your own government charges on a parcel that crosses a border — see below.
Customs and duties
We print in more than one country and route each order to the facility that can make it.
United States and Canada. We print in both, so an order to either is normally made domestically and arrives with nothing to pay.
Australia. Some pieces can be made in Australia and some cannot. Where yours cannot, it crosses a border.
New Zealand. There is no facility in New Zealand, so a New Zealand order always crosses a border.
Where an order does cross a border, the destination country may charge duty, GST or a handling fee. Those are set by your government, not by us, and they are your responsibility. We cannot tell you the amount in advance and we cannot mark a parcel as a gift. If this matters to you, write before ordering and we will tell you where your item would be made.
When the parcel becomes your responsibility
Risk passes to you on delivery. Until the parcel is in your hands, a loss or a breakage is our problem, not yours.
If it arrives damaged, photograph it before opening if you can, and write to us.
If it does not arrive
Write to contact@komorebi-goods.com with your order number. We trace it with the carrier. If it is lost we send a replacement or refund you in full — your choice.
Changing an order
We can change or cancel as long as production has not started, in practice within about 24 hours. After that the piece exists and cannot be un-printed, but our 30-day return policy covers you once it arrives.
Contact
contact@komorebi-goods.com · Ayoub SERRAR, trading as Komorebi Goods LOT ENNAIM IMM 58 APP 5 ELOULFA, Casablanca 20260, Morocco